Occidental Cozumel Hotel, Cozumel

We had an unforgettable vacation at this resort! The beautiful grounds and stunning beach set the stage for a perfect getaway. The staff warmed our hearts with their hospitality, and while the dining options had some highs and lows, the overall experience was delightful. The cleanliness and comfort of the rooms made our stay enjoyable. However, the check-in and check-out processes left something to be desired.

Our family stay at Occidental Cozumel was overall very enjoyable, especially once we settled in and got the hang of the resort’s layout. The beach is simply beautiful and very safe for swimming, which was a highlight for us. The service was exceptional, particularly from the housekeeping staff. However, we encountered some initial challenges with room assignments and a lack of availability at certain restaurants for group dining.

I had a lovely time at the hotel, which is located beautifully by the beach. The rooms were well-maintained and spacious, though a little dated. The staff was extremely friendly and accommodating, making sure our stay was comfortable. However, the aggressive vacation club promotions were quite bothersome, and the food did not meet our expectations. Overall, I appreciated the location and the hospitality, but a few aspects left more to be desired.

I recently stayed at the hotel, and while the grounds are simply beautiful with plenty of wildlife, the overall experience had its ups and downs. The rooms were immaculate but the dining options left a lot to be desired, especially the buffet. The beach had some issues with cleanliness and clarity, but the location on the island was picturesque. Despite these drawbacks, there were some lovely aspects like the Royal Level service and certain restaurant offerings that made the stay enjoyable.

Our stay at the hotel was truly wonderful, with vibrant, lush grounds and a fantastic beach that allowed for snorkeling right off the shore. The rooms were spacious and meticulously clean, though we encountered a few minor inconveniences that kept it from being perfect. The staff were extraordinary, especially Gabriela, who went out of her way to ensure we had everything we needed. While the dining experience was enjoyable with plenty of variety, there were minor issues regarding reservations and menu accessibility. Overall, it was a memorable vacation that we hope to repeat in the future.